TVA Links

Tennessee Valley Authority

  • Complaint Resolution Process (CRP):
    TVA provides regulatory oversight of electric rates and service practices for TVA-served local power companies.  If a ratepayer has an issue or complaint that has not been resolved at the local power company level, TVA’s Complaint Resolution Process may be able to help.

How can a complaint be filed?

Online: tva.com.complaintresolution

E-mail: complaintresolution@tva.gov

Phone: 888-289-8409